iBrokerPower Capital Inc.
11 - 50 employees
Founded 1999
🛡️ Insurance
💼 Consulting
💸 Finance
Insurance • Consulting • Finance
iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.
Customer Support Specialist
Job not on LinkedIn
🕒 March 31
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iBrokerPower Capital Inc.
11 - 50 employees
Founded 1999
🛡️ Insurance
💼 Consulting
💸 Finance
Insurance • Consulting • Finance
iBrokerPower Capital Inc. is a leading mortgage brokerage in Canada, providing a wide range of mortgage services to clients, including new home financing, refinancing, and rental property solutions. Established in 1990 and an independent member of the Mortgage Centre Canada network, iBrokerPower has a diverse team of over 40 agents who are dedicated to helping clients realize their dream of home ownership, offering services in multiple languages to cater to a broad clientele.
📋 Description
• Assist customers with technical problems • Resolve customer queries via phone, email, or chat • Recommend solutions and guide product users through features and functionalities • Analyze and report product malfunctions • Update internal databases with information about technical issues • Monitor customer complaints on social media • Share feature requests and workarounds with team members • Inform customers about new features • Follow up with customers to ensure issues are resolved • Gather customer feedback for internal teams • Assist in training junior staff
🎯 Requirements
• Excellent communicator • Familiar with help desk software
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