System Implementations Manager

🕒 March 4

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 65%

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iCareManager

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iCareManager is a cloud-based, all-in-one Electronic Health Record (EHR) and care-management platform built for human services and long-term care providers. It consolidates clinical and administrative workflows—such as eMAR, ePrescribing, medication management, person-centered care plans (PCP/ISP), incident reporting, staff training, time & attendance, billing, and integrations—into one configurable system tailored for IDD providers, assisted living, residential programs, case management agencies, and correctional health. The platform emphasizes security and compliance (SOC 2 Type II, HIPAA), offers mobile access and integrations via open APIs, and includes AI-powered analytics to reduce errors and optimize care delivery.

📋 Description

• Lead the onboarding and implementation process for new clients from kickoff to go-live. • Coordinate implementation plans, timelines, tasks, and weekly status updates using Asana. • Prepare for and lead new customer kickoff calls. • Conduct virtual training and walkthroughs. • Create and manage JIRA tickets for data imports and customer requests. • Engage Product Owners to handle new feature requests and configurations. • Serve as the main customer contact during onboarding. • Troubleshoot technical and implementation issues via email or phone. • Build professional client relationships and maintain client satisfaction. • Notify customers about completed enhancements or requested configurations. • Conduct monthly webinars and knowledge-sharing sessions. • Collaborate with Customer Success, Sales, and Product teams. • Identify opportunities for customer value delivery. • Provide backup support to System Implementation and Customer Success teams. • Develop and enhance onboarding resources such as guides and videos. • Assist with trade shows, marketing presentations, and product demos. • Support business development through networking and relationship-building.

🎯 Requirements

• Minimum 2 years of experience in DDA/IDD organizations (as an admin or project manager). • Strong analytical and problem-solving capabilities. • Ability to work independently in a remote environment. • Excellent communication skills (verbal and written). • Self-starter with a positive attitude. • Comfortable managing multiple priorities in a fast-paced setting. • Highly organized with attention to detail. • Technical support background with a software product (preferred). • Experience in Assisted Living or Adult Day programs (preferred). • Familiarity with JIRA and Asana (preferred). • Project management certification or experience (preferred).

🏖️ Benefits

• A dynamic and collaborative work environment. • Opportunities for professional growth and skill development. • Competitive salary and benefits package. • The chance to play a key role in revolutionizing the healthcare technology industry.