Key Account Manager – II

🕒 October 23

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $82.7k - $97.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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ICAT Logistics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

📦 Logistics

🚗 Transport

Logistics • Transport

ICAT Logistics is a company focused on logistics and transportation services. Based on the company name and the provided website assets (CSS and layout code), it appears to operate in freight, supply-chain or transport-related activities, though specific services (e. g. , freight forwarding, warehousing, last-mile delivery) are not detailed in the supplied text. The available material is primarily website styling and does not include explicit product, service, or market details, so this description is conservative and based on the company name and the context of the provided site content.

📋 Description

• Facilitate interaction between operations and sales to ensure client needs are met 100% of the time • Provide client services and sales support for identified accounts or specific salespeople • Create and support the development of new business opportunities from existing clients • Serve as the subject matter expert with advanced knowledge to support end-to-end client needs • Oversee client inquiries via phone, email, or other channels • Track acknowledgement and response quality for key clients • Handle exceptions and internal escalations as needed • Respond to or delegate non-sales client inquiries • Identify resource efficiencies and compile relevant marketing assets for business development efforts • Track key account news to identify engagement and growth opportunities • Generate metrics and reports for key accounts across departments • Identify potential opportunities and work with the sales team • Support sales and/or account management teams • Collaborate with operations to deliver transportation and/or warehouse solutions • Assist with RFPs, RFQs, RFIs, and client presentations • Prepare and follow up on quotes for key clients • Conduct research and data assembly through interdepartmental collaboration • Support development of SOPs for key clients • Recommend and implement process improvements to drive profitability and efficiency • Assist in shipment origination or warehouse fulfillment as needed • Implement improved processes, procedures, and automation • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent required • 4+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience • 2+ years of freight quoting and pricing experience • Customer service experience • Intermediate skills with Microsoft Office products • Ability to plan and effectively set priorities for implementation • Proven analytic and problem-solving skills in a time-sensitive, logistics environment • Excels at meeting deadlines and demonstrates superior time management skills • Natural ability to multi-task in a fast-paced work setting with a strong attention to detail • Superior communication skills and an ability to motivate people with an emphasis on listening skills • Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization • Demonstrates ability to work in a client-centric setting • Ability to be flexible as priorities shift • Consistent in follow-up and follow-through • Highly motivated team player with an outgoing and positive work attitude • Credible with a high level of personal integrity • Adaptive to ICAT’s core values • Ability to use close, distance, color, and peripheral vision, depth perception and focus • Clear, easy to understand oral communication ability • Ability to sit for prolonged periods; may occasionally need to stoop, climb, or squat • No supervisory responsibilities • Some travel required by air and/or car

🏖️ Benefits

• Flexible approach to work, due to clients’ needs and project support requirements • Up to 10% travel opportunity to support multi-site, national operations

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