Payments Operations Product Manager

🕒 September 12

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $85k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚡️ Product Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICBA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1930

🏦 Banking

🤝 Non-profit

📚 Education

Banking • Non-profit • Education

ICBA is the Independent Community Bankers of America, a trade association that advocates for and supports community banks. ICBA’s mission is to create and promote an environment where community banks flourish; it provides advocacy and policy work, educational programs and certifications, events and conferences, member services and a solutions directory, and related brands and services (for example ICBA Payments, TCM Bank, ICBA CRA Solutions, and ICBA Securities). ICBA produces research and comment letters on regulatory and industry matters, offers training and professional development for bankers, and operates membership and marketing programs targeted at community banks.

📋 Description

• Monitor market trends, competitive dynamics, and portfolio performance to identify opportunities for new or enhanced solutions across fraud, digital enablement, loyalty, portfolio optimization, and emerging payment rails • Develop strategic recommendations to maintain competitive parity and differentiation for community banks • Identify process and product improvements across the portfolio of services and solutions • Build requirements documentation for prioritized opportunities • Lead evaluation efforts and develop recommendations for executive decision-making • Identify and assess competing providers, typically evaluating four to five alternatives per solution category • Review solution capabilities, competitive positioning, implementation considerations, processor and network compatibility, commercial terms, and references • Conduct structured due diligence and present findings, tradeoffs, and recommendations to leadership • Build financial models covering cost structures, revenue opportunities, pricing considerations, return on investment, and scenario analysis • Partner with sales, marketing, operations, and other stakeholders to align recommendations with organizational priorities and member bank needs • Develop business cases supporting decision-making and resource prioritization • Coordinate with internal teams and external partners to bring selected solutions to market • Own P&L for products brought to market • Build alignment across sales, marketing, operations, risk, and executive leadership for implementation and adoption • Support launch planning and execution • Manage vendor relationships and solution performance after launch, including performance monitoring and periodic business reviews

🎯 Requirements

• Bachelor's degree and/or 10 years of experience required • 4+ years in a strategic, product, financial, partnerships, consulting, or vendor evaluation capacity preferred • Payments issuer experience preferred • Experience working with card processors, payment networks, fintech partners, or related payment ecosystem participants preferred • Strong financial and analytical background • Demonstrated ability to build and defend business cases • Experience evaluating vendors, conducting due diligence, or supporting procurement-style decision processes preferred • Excellent written and verbal communication skills • Ability to synthesize complex information into concise executive-level recommendations • Ability to work independently in accordance with general plans, policies and procedures • Understanding of card payments, interchange, network economics, and emerging payment technologies preferred

🏖️ Benefits

• Generous and competitive benefits package • 401(k) savings plan offering 100% employer match of up to 6% of annual earnings • Virtual work environment • Monthly work from home stipends • Flexible work hours • Fitness discounts • Telemedicine • On-demand therapy • Work-life balance tools • Tuition reimbursement • Allowances for professional development • Frequent company social events • Friendly and inclusive workplace culture