ICBC (Insurance Corporation of British Columbia)
1001 - 5000 employees
Founded 1973
🚘 Automotive
💼 Consulting
📦 Logistics
Automotive • Consulting • Logistics
ICBC (Insurance Corporation of British Columbia) is a government-owned automobile insurance provider offering comprehensive vehicle insurance services in British Columbia. The corporation is dedicated to promoting road safety and providing customer service through a collaborative work environment. ICBC emphasizes employee development, diversity, and accessibility, while working towards reconciliation with Indigenous communities across the province.
Auto Claims Specialist I
🕒 4 days ago
🇨🇦 Canada – Remote
💵 $62.3k - $67k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📋 Claims Specialist
🚫👨🎓 No degree required
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ICBC (Insurance Corporation of British Columbia)
1001 - 5000 employees
Founded 1973
🚘 Automotive
💼 Consulting
📦 Logistics
Automotive • Consulting • Logistics
ICBC (Insurance Corporation of British Columbia) is a government-owned automobile insurance provider offering comprehensive vehicle insurance services in British Columbia. The corporation is dedicated to promoting road safety and providing customer service through a collaborative work environment. ICBC emphasizes employee development, diversity, and accessibility, while working towards reconciliation with Indigenous communities across the province.
📋 Description
• You'll be the first point of contact for customers reporting claims to ICBC • Handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance
🎯 Requirements
• Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields • A genuine passion for helping others and building strong, trusted customer relationships • Comfort handling emotionally sensitive situations with empathy and professionalism • Strong verbal and written communication skills to connect with customers via phone and email • Excellent multitasking, time management, and adaptability in a dynamic environment • Confident promoting company products and services with a positive, professional attitude • Minimum typing speed: 35 WPM with 90% accuracy • Minimum data entry speed: 55000 keystrokes/hour with 95% accuracy • Ability to score 75% or higher on a Call Centre Listening Evaluation • Thrive in a fast-paced, high-volume setting • Previous call centre experience is a plus
🏖️ Benefits
• competitive benefits • flexible work arrangements
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