Sales Support Representative

🕒 September 24

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICU Medical

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

ICU Medical is a global leader in intravenous (IV) therapy, specializing in innovative medical products and technologies that enhance the safety and efficiency of IV therapy across various care settings. Founded in 1984 by clinicians, the company is dedicated to delivering clinically-relevant solutions, including infusion pumps, safety software, and vascular access devices. ICU Medical's commitment to improving patient care is reflected in their comprehensive portfolio that spans infusion therapy, airway management, hemodynamic monitoring, and temperature management, ensuring clinicians can meet the diverse challenges of patient care effectively.

📋 Description

• Provide support to the Sales function and maintain communication with existing customers • Act as the key liaison providing service, support, and assistance with general inquiries • Serve as point of contact for assigned Sales Representatives and Region Managers • Act as primary sales contact for Alternate Site customer base • Assist in the sales cycle from initial inquiry to close of business • Maintain and enhance relationships with existing customers in collaboration with the Sales team • Respond to inbound inquiries with product information, marketing materials, and samples • Provide product solutions and price quotes through authorized Distributor Inside Sales Departments • Generate new sales opportunities from phone and email inquiries • Provide technical support and maintain product and competitor knowledge • Communicate with distributors, distributor representatives, and end users • Manage ICU website inquiries related to sales opportunities • Assist Sales Representatives with territory management, sales reports, and discrepancy research • Coordinate sales forecast/pipeline data and wins/losses for the IKAP database • Generate and submit sales documentation, including quotes, relationship forms, and GPO lookups • Provide weekly reporting for high-priority or high-visibility items • Manage the vendor credentialing process • Support and perform special projects for corporate accounts and IDNs • Liaise on internal and external sales communications • Work on special projects as assigned

🎯 Requirements

• Must be at least 18 years of age • High School diploma required • 2 or more years’ experience in sales; preferably in medical device industry • Excellent verbal and written communication skills • Excellent organizational and interpersonal skills • Ability to multitask and work in a fast-paced environment • High level of attention to detail • Proficient in Excel, Word and Outlook • Typically requires travel less than 5% of the time

🏖️ Benefits

• Remote work arrangement • Travel typically less than 5% of the time