Research Manager, Global CPaaS

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $110k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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IDC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🏥 Healthcare

🏭 Manufacturing

Marketing • Healthcare • Manufacturing

IDC is a consulting firm that specializes in providing strategic business advice to small business leaders. Their team of experienced consultants focuses on helping businesses achieve their goals by addressing foundational issues, including vision, clarity, efficiency, and accountability. Through weekly engagement, they offer personalized guidance and operational support to enhance performance and drive growth in small businesses.

📋 Description

• Own, develop, and deliver market intelligence supporting IDC's global CPaaS research and advisory practice • Track and analyze industry trends including network APIs, conversational messaging, developer requirements, GenAI, and agentic AI • Monitor the convergence of CPaaS with contact center and UC&C ecosystems • Shape models to size and forecast the CPaaS market and related communications services • Author syndicated and custom research reports • Advise telecom operators, CPaaS providers, and technology vendors on growth strategy, market positioning, and ecosystem development • Analyze primary and secondary data to develop data-driven views on market direction • Collaborate with analysts across enterprise communications services, network infrastructure, cloud, and AI • Build and maintain relationships with analyst relations partners and technology vendor clients • Support consulting engagements and custom research projects • Attend and/or present at vendor, industry, and IDC events as a CPaaS subject matter expert • Contribute written and social media coverage of CPaaS-related news, vendor developments, and market events

🎯 Requirements

• Bachelor's degree required; advanced degree (e.g., MSc) a plus, particularly in telecommunications or related technical field • 5–10 years of relevant CPaaS experience with demonstrated expertise in areas such as network APIs, conversational messaging or related technologies • Familiarity with the role of GenAI and agentic AI in communications and customer engagement use cases • Strong quantitative and qualitative (narrative) research skills, including data modeling and market sizing • Excellent written and verbal communication skills, with the ability to translate complex technical trends into clear, actionable insight for clients • Self-driven, with strong initiative, adaptability, and problem-solving ability • Ability to travel as needed (approximately 15–20%) for client meetings, vendor briefings, and industry events • Employment eligibility verification required

🏖️ Benefits

• 15 vacation days per year (increases with tenure; carryover allowed) • 10 paid sick days per year • 1 week paid new parenting leave • Flexible work options (remote, part-time, flexible hours) • Health, dental, vision, and paramedical coverage for you and your family • Annual healthcare spending account • Employee Assistance Program for counseling and support • Best Doctors medical second opinions • Life, AD&D, and long-term disability insurance • Retirement savings plan with company match (up to 4% of salary) • $75/month technology allowance for home office or phone expenses • Company-paid cell phone plan