Account Manager

Job not on LinkedIn

🕒 September 18

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Identiq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💳 Fintech

🛍️ eCommerce

🔒 Cybersecurity

💰 $47M Series A on 2021-03

Fintech • eCommerce • Cybersecurity

Identiq is a company that specializes in payment optimization and customer identification solutions. They provide a private network designed to enhance payment acceptance rates, reduce fraud, and improve overall customer experiences without compromising sensitive data. Their technology enables risk-based decisions through the use of first-party data, ensuring that sensitive information remains secure and private throughout the validation process.

📋 Description

• Manage the expansion effort for current customers throughout the customer lifecycle • Develop and maintain customer relationships • Identify upsell and cross-sell opportunities within assigned customer accounts • Meet and exceed upsell and cross-sell ARR targets • Partner with Customer Success Managers to ensure customer success and satisfaction • Manage and nurture customer expansion through best-practice adoption and customer assessments • Communicate customer stories and best practices persuasively • Develop expertise in the value drivers of Incident IQ offerings • Partner with internal teams to optimize customer expansion, satisfaction, and retention • Present target account activity, performance, and forecasting to leadership weekly, monthly, and quarterly • Prepare, prioritize, and organize sales activities • Coordinate customer communications with the Customer Success team • Generate ad hoc reports for internal departments

🎯 Requirements

• Four (4) year college degree, or equivalent experience • Minimum of 2 years account management experience or customer relationship development • Exceptional written and verbal communication skills, with the ability to simplify complex technology • Exceptional group presentation skills with a compelling and persuasive style • Highly organized and process-driven work habits • Ability to work independently and within a team environment in a competitive marketplace • Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc. • Experience in SaaS sales to the K12 market is highly preferred • Ability to travel 25%

🏖️ Benefits

• Whole-person growth and personal and professional development • Energetic and collaborative environment • Work/life balance • Downtown Atlanta office location and office at Halcyon in Alpharetta • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401k match • Paid time off (PTO)