Senior Product, Customer Marketing Manager

Job not on LinkedIn

🔥 23 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎡 Marketing

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Identiq

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💳 Fintech

🛍️ eCommerce

🔒 Cybersecurity

💰 $47M Series A on 2021-03

Fintech • eCommerce • Cybersecurity

Identiq is a company that specializes in payment optimization and customer identification solutions. They provide a private network designed to enhance payment acceptance rates, reduce fraud, and improve overall customer experiences without compromising sensitive data. Their technology enables risk-based decisions through the use of first-party data, ensuring that sensitive information remains secure and private throughout the validation process.

📋 Description

• Own value-positioning frameworks, messaging hierarchies, and benefit-driven narratives • Co-design and refine the go-to-market release framework with Product Enablement and Customer Success leadership • Establish communication tiers, release SLAs, and launch readiness gates • Help define low-friction in-app and public release strategies • Design, experiment with, and oversee an autonomous Digital PMM AI Agent • Review, polish, and approve AI-generated documentation, changelogs, and competitive digests • Experiment with AI workflows, AI agents, and modern GTM tools to scale team throughput and automate repetitive tasks • Own and expand the SlapFive customer reference engine • Produce customer stories, ROI metrics, video testimonials, and renewal evidence collateral • Create Value Delivered templates, QBR decks, and renewal assets with Customer Success and Account Management • Synthesize customer feedback, adoption trends, and friction points to inform Product Management roadmap priorities • Map customer touchpoints to prevent notification fatigue and protect customer trust • Serve as the primary Product Marketing bridge to Customer Success • Deliver presentation decks, messaging templates, and demo scripts for customer engagement programs

🎯 Requirements

• 5–8+ years in B2B SaaS Product Marketing, GTM Operations, or Customer Marketing, ideally in multi-product platforms • Passion for building systems from scratch, solving ambiguous operational problems, and establishing repeatable frameworks • Strong background in product messaging, competitive positioning, value proposition development, and multi-channel storytelling • Exceptional interviewing and copywriting skills • Proven track record translating complex customer outcomes into human, value-driven case studies and reference programs • Proven ability to partner deeply with high-performing, customer-centric Customer Success teams • High comfort experimenting with AI tools, LLM prompts, and automation workflows • Full-time employee status for the listed benefits package

🏖️ Benefits

• Whole-person personal and professional growth • Energetic and collaborative environment • Work/life balance • Downtown Atlanta office location and Halcyon in Alpharetta office location • Medical insurance • Dental insurance • Vision insurance • Life insurance • 401k match • Paid time off (PTO)

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