Systems Associate

🕒 September 18

🇺🇸 United States – Remote

💵 $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ignite Reading

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

💰 $36.8M Series B - Ignite Reading on 2024-10

Education • B2B

Ignite Reading is an early literacy intervention provider that partners with K–2 school districts to deliver daily, 1:1, Science of Reading–aligned tutoring using certified literacy instructors. The program combines a structured curriculum, centralized scheduling, progress monitoring, and district-level reporting to close reading gaps, scale quickly across schools, and reduce teacher workload. Ignite focuses on measurable student outcomes and works primarily with districts and schools to implement and manage tutoring programs.

📋 Description

• Manage assigned internal help desk requests from intake through resolution • Troubleshoot routine account, access, application, device, and systems issues • Research unfamiliar issues using documentation and vendor resources • Communicate with requesters, document work, and close resolved requests • Escalate complex, sensitive, or policy-related issues • Develop and maintain IT resources, guides, and documentation • Provide frontline support for HubSpot and connected tools • Support CRM data hygiene, documentation, process consistency, user audits, and permissions reviews • Complete onboarding, offboarding, and access changes across company systems • Provision, modify, and remove routine user accounts and permissions • Maintain systems records and documentation for IT, HR, security, and compliance • Conduct recurring permissions, access-level, and configuration reviews • Complete assigned security and compliance activities • Develop training materials and provide onboarding and refresher training • Execute IT & Systems projects and implement small-scale workflow enhancements and automations • Identify improvements to support processes, documentation, and workflows • Leverage AI models to automate repetitive systems and workflow tasks • Explore generative AI use cases in HubSpot • Implement AI-assisted CRM data hygiene processes • Build microlearning for effective AI tool usage • Report to the Director, IT and Systems

🎯 Requirements

• 1-3 years of experience in IT support, systems administration, or related roles • CompTIA A+ certification strongly preferred • Experience with Google Workspace and Google Admin Console required • Experience with HubSpot CRM across Marketing, Sales, Service, and Data Hubs • Practical experience navigating and enhancing new systems and processes • Superior communication, presentation, and interpersonal skills • Exceptional attention to detail and organizational skills • Ability to manage multiple projects • Ability to balance long-term projects with immediate demands • Ability to work in a remote environment with discipline and flexibility • Candidates must be able to work in the United States; application asks about immigration sponsorship

🏖️ Benefits

• Employee Stock Options • Medical, Dental, and Vision plans (80% employee coverage, 70% dependent coverage) • Short-term Disability (100% employer paid) • 401(k) retirement plans with company contribution • 12-weeks paid parental leave • Unlimited vacation days • 12 paid holidays • Technology Stipend • Wellness Stipend • Voluntary Life Insurance • Professional Development Stipend • Remote work arrangement