Customer Service Representative

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Provide Contact Center Support to clients’ “Early Out Service” patients • Meet production standards for inbound and outbound calls • Meet quality assurance standards • Maintain quality customer service by following company and customer-specific policies and procedures • Participate in company-offered education opportunities and develop knowledge of services and information systems • Protect confidential customer information • Process miscellaneous paperwork and documentation • Assist callers with medical billing questions, financial assistance programs, payment plans, and payment processing • Schedule callbacks as needed • Collaborate as a team member • Perform additional tasks assigned by the supervisor or call center management

🎯 Requirements

• Must be available to work 9 AM to 6 PM CST (10 AM to 7 PM EST), Monday–Friday • High-speed home internet (not cell-based internet) required • Ability to test home internet speed to ensure adequate bandwidth • Excellent written and oral communication and interpersonal skills • Strong organizational, multitasking, and time-management skills • Detail-oriented and able to follow through on issues to resolution • Ability to act independently and as a team member • High School Diploma or equivalent combination of education and relevant experience • Preferred: one year or more of customer service support over the phone in a remote setting

🏖️ Benefits

• Benefits after 3 months of employment, with 1 month of training counting toward start of employment • Healthcare • Paid time off • Incentive pay • Education opportunities offered by the company