IT Systems Engineer

🕒 6 days ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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ImageTrend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🏥 Healthcare

🏛️ Government

☁️ SaaS

💰 Private equity on 2023-03

Healthcare • Government • SaaS

ImageTrend is a software company that builds an intelligence operating system for emergency response organizations, specializing in solutions for EMS, fire departments, hospitals, government agencies, and researchers. Their platform includes ePCR (electronic patient care reporting), fire incident reporting, scheduling, license management, permits and inspections, pre-incident visual plans, unified analytics, interoperability with hospital EHRs, billing and revenue cycle features, CQI (continuous quality improvement), and AI-powered features such as AI-assisted charting, intelligent image capture, and AI checks for real-time quality assurance. ImageTrend emphasizes compliance with NEMSIS and NERIS standards, operates many state EMS repositories, and provides implementation services, training, and 24/7 US-based support. The company positions itself as a partner to emergency response agencies and healthcare organizations, leveraging the largest EMS dataset in North America to provide analytics, benchmarking, and market intelligence.

📋 Description

• Build, setup, and deploy new ImageTrend applications and sites, and troubleshoot hosted application performance issues, attend to ticket bucket and respond to client services requests • Design, implement, and maintain AWS cloud services spanning storage, networking, monitoring, and platform services to support enterprise workloads and cloud adoption goals. • Use PowerShell and other automation scripts to facilitate monitoring and troubleshooting at the discretion of the IT Systems team • Monitor hosting environment for issues, including taking corrective action when necessary to ensure stable performance of applications, and assisting in regular maintenance • Monitor platform health, performance, logs, alerts, and service availability using observability tools, and drive troubleshooting, root-cause analysis, and post-incident improvement actions. • Maintain best practices for hosting environments to best support ImageTrend applications • Administer networking components including virtual networks, subnets, network security groups, load balancers, application gateways, firewalls, and VPN gateways, in alignment with Zero Trust and segmentation best practices. • Perform remote site updates for self-hosted clients and assist customers with Site-to-Site VPN tunnel builds and troubleshooting • Configure and maintain DNS, firewalls, load balancers, and other networking components • Support on-premises-to-AWS migration and hybrid cloud initiatives, including infrastructure assessments, migration planning, modernization activities, and operational transition to cloud-native or hybrid support models. • Contribute to continuous improvement by identifying automation opportunities, reducing manual effort, improving platform documentation, and adhering to operational and engineering best practices • Participate in an on-call rotation to respond to after-hours critical and major incidents as required • Travel to support in-office and on-prem needs, and attend industry or company events and other in-person meetings as required • Additional duties and tasks as assigned

🎯 Requirements

• Degree in Information Technology or similar field, or the equivalent combination of education and relevant work experience • Demonstrated experience with AWS core platform services, including virtual machines, storage, networking, backup, security, and monitoring • Experience with processes for network and operational systems administration, configuration, and maintenance • Advanced experience with the following or similar technologies: Microsoft PowerShell, Azure DevOps, IIS, Linux, Windows, RedHat, MongoDB, MySQL, and AWS • Hands-on knowledge of CI/CD pipelines, source control, and DevOps delivery practices for infrastructure and platform changes. • Solid understanding of AWS networking and security principles, including segmentation, secure remote access, firewalls, private connectivity, identity-based access control, and Zero Trust-aligned design • Strong documentation, communication, and cross-functional collaboration skills, with the ability to translate technical priorities into clear operational plans and stakeholder updates. • Background in hybrid cloud, migration, or modernization programs involving on-premises infrastructure, identity synchronization, or enterprise connectivity. • Familiarity with ITSM processes, change management, and incident/problem management workflows. • Experience applying industry best practices and implementing process improvements or optimization • Excellent problem-solving, critical thinking and analytical skills and the ability to drive results against complex requirements • Strong presentation and communication skills, both written and verbal and the ability to simplify complex concepts for non-technical stakeholders • Ability to maintain discretion when handling proprietary and confidential information • Enthusiasm for learning and expanding knowledge or skills • Strong work ethic, integrity, honesty, collaboration and team orientation • Ability to work after hours and on-call for critical issue support, system updates or other urgent tasks as required • Ability to work in-office on a hybrid basis as required • Ability to travel up to 10% annually

🏖️ Benefits

• bonus • benefits • perks • community gains