Field Service Technician, Level III

🕒 June 16

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Industrial Electric Mfg. (IEM)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏭 Manufacturing

⚡ Energy

🔧 Hardware

Manufacturing • Energy • Hardware

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer in the U. S. of electrical distribution equipment and integrated power systems. For over 50 years IEM has designed and manufactured customer-specific power management solutions, including electrical distribution equipment up to 38kV, integrated power control systems, data center power solutions, and arc-resistant switchgear. Their offering and engineering focus serves industrial, commercial, and data center customers requiring robust, configurable electrical hardware and energy distribution systems.

📋 Description

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products. • Install, modify, inspect, and support electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring. • Lead or support complex field service activities, including high-priority customer issues, critical commissioning needs, and escalated technical concerns. • Attend project meetings and coordinate with contractors, clients, Project Managers, Field Service leadership, manufacturing teams, engineering, and other internal support groups. • Analyze system failures, identify root causes, and determine appropriate corrective actions for complex technical issues. • Troubleshoot electrical circuits, control wiring, networking equipment, and related field service issues. • Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other internal teams to resolve product, commissioning, or customer-reported issues in the field. • Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements. • Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and Level II technicians, as needed. • Perform other duties as assigned by management.

🎯 Requirements

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred. • Minimum of 3+ years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred. • Minimum of 2+ years of experience supporting switchgear start-up, commissioning, troubleshooting, repair, or related field service activities preferred. • Demonstrated ability to independently troubleshoot and resolve complex electrical, mechanical, power distribution, or commissioning-related issues in the field. • Ability to read and interpret electrical wiring diagrams, schematics, work instructions, technical drawings, and service documentation. • Strong diagnostic, problem-solving, and troubleshooting skills required. • Ability to safely use hand tools, power tools, and electrical testing equipment. • Working knowledge of electrical safety practices, PPE requirements, and safe work procedures. • Good verbal and written communication skills, including the ability to provide clear technical updates to customers, contractors, Project Managers, Field Service leadership, and internal support teams. • Ability to work independently with limited supervision and escalate critical issues appropriately. • Strong organizational skills with the ability to accurately document service activities, root cause analysis, corrective actions, parts usage, and follow-up items. • Ability to provide technical guidance, mentoring, or on-the-job training to Level I and Level II technicians as needed.

🏖️ Benefits

• comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success