Customer Support Specialist

Job not on LinkedIn

🕒 5 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Infinite Edge

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2010

💼 Consulting

🤝 B2B

Consulting • B2B

InfiniteEdge is a Brooklyn-based web app and software consulting firm that provides secure, scalable software solutions. The company's site explicitly markets "Web App & Software Consulting" and emphasizes building secure and scalable software. Contact details list a Brooklyn location and an email address, indicating a small consultancy or studio focused on delivering software projects for clients.

📋 Description

• Field and resolve customer complaints across multiple channels • Diagnose the root cause of issues and figure out actual solutions, not just scripted responses • Proactively reach out to customers via email and phone to follow up on issues and resolutions • Track recurring complaint patterns and flag them to the team • Maintain a professional, empathetic tone while handling frustrated customers • Work day shift hours

🎯 Requirements

• Prior customer support/service experience, ideally handling escalations or complaints directly • Comfortable working the phone, not just email/chat — this role requires real-time customer calls • Strong problem-solving skills — able to actually resolve issues, not just triage them • Clear, professional written and verbal communication • Available for day shift hours • Experience at a high-growth startup or consumer/e-commerce company. • Experience supporting customers around watches, luxury goods, collectibles, or mystery box / randomized-value products. • Comfort handling complaints tied to product authenticity, value discrepancies, or shipping issues — common in watch commerce. • Bilingual or multilingual, given a broad customer base.