Medical Information Specialist – Lead

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 C$59k - C$60k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Maintain excellent quality standards for all client programs and adhere to program scripts and guidelines • Accurately collect required information and capture it in specific program databases • Document and/or triage Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, client and federal guidelines and regulations • Handle all contact channel types, including phone and email • Complete literature fulfillment to customers • Exhibit effective communication and tele-management skills • Converse with callers empathetically and facilitate understanding of medical terminology • Work with multiple projects simultaneously • Adhere to company policies and Standard Operating Procedures • Perform administrative and non-telecommunication duties as needed • Safeguard patient privacy and confidentiality under HIPAA

🎯 Requirements

• High School Diploma required • Bachelor’s degree or equivalent work-related experience preferred • Ability to lead and guide others • Excellent verbal, written and listening communication skills • Competency with a computer keyboard and mouse • Pleasant telephone manner • Ability to join frequent meetings and calls without disruption or disconnecting • Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors • Proficiency with Word and Excel • Analytical thinking, problem solving, and decision making • Ability to multitask and manage multiple parallel projects with strong time management skills • Must safeguard patient privacy and confidentiality by following HIPAA guidelines

🏖️ Benefits

• Break paid between Christmas and New Years • Health Benefits as of day 1 of employment • Length of Service Awards • Quarterly Star Awards • Yearly Inizio Circle of Excellence Awards • Referral bonus • Library of online training courses