Technicien TI, IT

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Innovaderm Research Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

💊 Pharmaceuticals

🏥 Healthcare

💼 Consulting

Pharmaceuticals • Healthcare • Consulting

Innovaderm Research Inc. is a Contract Research Organization (CRO) specialized in dermatology, providing scientific guidance and conducting Phase I to IV clinical trials in the field. With a strong presence in North America and Europe, Innovaderm offers a comprehensive range of services including study design, regulatory consulting, project management, patient recruitment, and data management, ensuring high-quality research outcomes and customer satisfaction since 2000.

📋 Description

• Serve as the first point of contact for IT-related support requests. • Provide first-line technical support to employees locally and remotely. • Respond to, troubleshoot, and resolve incidents and service requests within established SLAs. • Escalate unresolved issues to Level 2 or Level 3 support teams when required. • Assist users with hardware, software, mobile devices, peripherals, and collaboration tools. • Configure, deploy, and support laptops, desktops, and peripherals. • Install and maintain operating systems, drivers, and approved software. • Support device enrollment and compliance processes using Microsoft Intune and Autopilot. • Perform hardware replacement and lifecycle activities. • Create, modify, and deactivate user accounts. • Support Microsoft 365, Active Directory, Entra ID, mailboxes, and shared resources. • Assist with password resets, MFA enrollment, and access-related requests. • Maintain an accurate inventory of IT hardware and assets. • Document procedures, recurring incidents, and solutions. • Identify opportunities for automation and process improvement. • Follow IT security policies and procedures and ensure company devices comply with security standards. • Report security incidents or suspicious activities. • Support compliance initiatives related to regulated environments and company quality systems. • Perform other assigned responsibilities when qualified or adequately trained.

🎯 Requirements

• Diploma (DEC/AEC) in Computer Science, Information Technology, or a related discipline. • Equivalent combination of education and experience may be considered • 0–2 years of experience in a Help Desk, IT Support, or Technical Support role. • Internship or co-op experience is considered an asset. • Windows 11 and Microsoft 365 administration. • Basic knowledge of Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, Exchange Online, Teams, SharePoint Online, printer and peripheral support, and networking fundamentals (DNS, DHCP, VPN, TCP/IP). • Strong customer service orientation. • Excellent communication and interpersonal skills. • Strong troubleshooting and analytical abilities. • Detail-oriented and organized. • Ability to prioritize multiple requests. • Self-motivated and eager to learn. • Bilingualism (French and English) is required • Good knowledge of good clinical practices and applicable Health Canada and FDA regulations/guidelines is an asset. • Must be legally able to work in Canada.

🏖️ Benefits

• Flexible work schedule • Permanent full-time position • Company benefits package • Ongoing learning and development • Avantages sociaux complets (soins médicaux, soins dentaires, soins de la vue, REER, vacances, jours personnels, clinique médicale virtuelle, rabais sur le transport en commun, activités sociales)