Technical Customer Support

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Sync.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Sync. com is a secure cloud storage platform that provides file storage, sharing, and collaboration services. It offers solutions such as team collaboration and client portals, ensuring data safety and privacy with enterprise-level security and compliance. Sync. com is ideal for individuals, teams, and industries like education, finance, healthcare, legal, and government, providing seamless access to files from any device and location. The platform assists users in accessing, sharing, and collaborating on documents securely. Established with the mission to protect data privacy, Sync. com has grown to support over 2 million productive teams, offering unlimited storage options and advanced sharing features.

📋 Description

• Provide technical support to customers using Sync’s cloud storage and file sharing platform • Resolve technical, account, and billing inquiries • Communicate complex concepts clearly in a customer-friendly manner • Troubleshoot and investigate technical issues using a logical, methodical approach • Identify issue patterns and deliver solutions tailored to each customer’s technical expertise • Collaborate with development and product teams to reproduce issues • Escalate bugs and provide detailed feedback • Suggest potential solutions • Assist with QA testing and validation of new features and fixes • Develop strong knowledge of Sync’s products, systems, internal processes, and escalation workflows • Deliver accurate, efficient, and high-quality customer support

🎯 Requirements

• Minimum 4 years of experience in technical support, customer support, or a related technical role • Strong working knowledge of Windows, Mac OS, Linux, iOS, and Android • Outstanding written and verbal communication skills • Ability to communicate effectively with clients of varying technical backgrounds • Comfortable troubleshooting technical issues independently • Ability to learn new tools and systems quickly • Flexibility to work evenings, weekends, and holidays • Proactive attitude and commitment to finding effective solutions • Eligibility to work in the USA is asked in the application form • Experience working in a SaaS company is asked in the application form

🏖️ Benefits

• Equal opportunity employer • Accommodation throughout the recruitment, assessment, and selection process