Associate Product Operations Manager

Job not on LinkedIn

🔥 10 minutes ago

🇨🇦 Canada – Remote

💵 $98k - $103.5k / year

⏰ Full Time

🟡 Mid-level

⚡️ Product Operations

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Own PCR intake end-to-end by validating problem statements, assessing routing, and ensuring clean submissions • Handle Tier 2 triage beyond automated system capabilities • Write and maintain Product Enablement Packages using AI-assisted drafts and ensuring final quality and accuracy • Drive launch readiness and coordinate stakeholders • Consolidate customer signals and quality data into structured summaries • Run PRDs through the PRD enabler and deliver clearly framed results to POMs and Product • Surface cross-domain insights to the Horizontal team • Use AI for triage, drafting, research, and onboarding, with human review • Build cross-domain product sense through 6–12 month rotations across Consumer, Shopper, and Enterprise pods

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 4+ years in product operations, project management, business analytics, or a related field, preferably in a technology or product-driven environment • Hands-on experience with Jira or a similar project management tool • Strong analytical skills • Hands-on experience with SQL • Proficiency with Excel and/or Google Sheets • Demonstrated use of AI-driven or automation tools to streamline operations • Ability to collaborate across functions, communicate effectively, and advocate for customers

🏖️ Benefits

• New hire equity grant • Annual refresh grants • Flexible work location (home, office, or coffee shop) • Regular in-person events • Market-competitive compensation and benefits

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