Senior Manager, Legal Technology, Operations – AI Enablement

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Build and lead a high-performing legal operations team with clear direction, performance management, and organizational capacity. • Launch and drive adoption of an AI enablement program, including evaluating and deploying AI-powered tools, embedding them into attorney workflows, and developing agentic automations. • Execute and scale legal and business operations initiatives, including Go-To-Market strategies, CPQ implementations and enhancements, and Ironclad workflows. • Improve contract lifecycle management systems and cross-system integrations in collaboration with procurement, accounting, HR, sales, deal desk, IT, and engineering. • Generate operational savings through Oracle, Zip, Salesforce, and Workday integrations with CLM and P2P workflows. • Manage outside counsel operations, including enforcing billing guidelines, managing e-billing systems, evaluating law firms, and establishing spend reporting. • Build and maintain knowledge management infrastructure and KPI dashboards for leadership visibility into operational health.

🎯 Requirements

• 8+ years of experience in legal operations, strategy and operations, or a related field. • Demonstrated ownership of a legal operations program. • At least 3 years of direct people management experience. • Experience leading at least two end-to-end technology implementations with deep systems integrations. • Hands-on experience owning AI tooling, evaluating vendors, deploying tools, and building or managing AI-assisted or agentic workflows. • Strong analytical and project management skills. • Ability to drive multiple complex initiatives simultaneously in a fast-paced, evolving environment. • Excellent communication and stakeholder management skills. • Direct experience collaborating across legal, policy, finance, IT, and business teams. • Preferred: experience in a high-growth or recently public technology company with a complex, multi-jurisdictional operational footprint, including marketplace or platform businesses. • Preferred: experience designing agentic or automated legal workflows. • Preferred: familiarity with legal operations communities such as CLOC or equivalent professional development. • Preferred: experience conducting vendor RFPs or law firm evaluations focused on outside counsel cost discipline. • Preferred: demonstrated ability to lead change management efforts driving adoption of new technology and processes across a distributed legal function.

🏖️ Benefits

• New hire equity grant • Annual refresh grants • Market-competitive compensation and benefits • Flexible work location under Instacart's Flex First policy • Ability to work from home, an office, or a coffee shop • Regular in-person events