Implementation Consultant, Digitary

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 CA$80k - CA$101.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Manage multiple, fast-paced implementations of Instructure products across Canada • Manage implementation projects of standard complexity • Act as the customer’s trusted advisor during implementation • Define project scope and customer objectives with relevant stakeholders and ensure technical feasibility • Maintain detailed project plans, monitor progress, and keep team members accountable for assigned tasks • Collaborate with Instructure’s CSM and engineering team to create XML document overlays • Manage customer and internal resource expectations • Guide customers through technical requirements for SSO, API, and XML integrations • Deliver projects on time and within scope • Track and manage milestones and tasks in Salesforce to support revenue recognition • Report and escalate potential risks or issues to management • Deliver implementations in English and Canadian French

🎯 Requirements

• Minimum 3 years of experience in project management, technical support, and/or customer success • Experience with project management methodologies; CAPM or PMP preferred but not required • Ability to rapidly identify options and develop a path forward for customer challenges • Experience translating technical concepts to non-technical users • Exceptional organizational and communication skills, including written, verbal, and presentational communication • Obsessive attention to detail • Ability to give and take direction constructively • Ability to work effectively individually or as part of a team • Bachelor’s degree in any field or 5+ years of relevant experience • Ability to communicate effectively in English and Canadian French • Understanding of SaaS and APIs • Experience in the LMS industry, educational technology, and/or a fast-paced technical environment • Must pass a background check • Candidates may need to verify legal name, current physical location, valid contact number, and residential address

🏖️ Benefits

• Competitive compensation • Ownership program for all full-time employees • Flexible work culture • Generous time off, including local holidays and the annual “Dim the Lights” period in late December • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture with meaningful connection