Customer Account Manager

Job not on LinkedIn

October 23

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Intermedia Cloud Communications

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B2B • Enterprise • SaaS

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2017-02

📋 Description

• Support and manage an identified book of business for Intermedia’s hosted solutions. • Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals. • Research and detect upsell and cross-sell opportunities within your named account list. • Prevent accounts from churn through effective account management, and problem solving. • Prioritize work to achieve/exceed quota. • Prepare and deliver proposals, presentations as needed. • Provide on-line demonstrations of Intermedia’s services. • Assist customers with request for platform migrations, and plan changes. • Provide technical information for Intermedia products and services. • Work with internal partners on cross-sell opportunities as needed. • Work cross-functionally with on-boarding team to ensure client account changes are successful.

🎯 Requirements

• 3+ years of successful experience with B2B account management, solution selling and a bachelor's degree or technical school graduate. • Ability to build and foster client relationships via the telephone. • History of meeting and achieving upsell and cross-sell sales goals managing SMB companies. • Value-based selling through ROI and high-value add to customers. • Experience/aptitude/affinity for technology with an understanding of IT infrastructure, networks, and software. • Experience in identifying and building relationships at all levels within an organization. • Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed. • Passion, drive, and the desire to be part of a growing team. • Solid oral and written communication skills merged with diligent follow-up habits. • Capacity to multi-task while focusing on each task with great detail. • Self-motivated, energetic, organized, results-oriented individual with a positive outlook. • Salesforce.com or other CRM use experience. • Supported small and medium B2B customers with varied technical knowledge. • Strong analytic and MS Excel skills a plus. • Familiar with Challenger Sales Methodology.

🏖️ Benefits

• Diversity, Inclusion, and Equal Opportunity • We do not tolerate employment discrimination in the workplace • We are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws.