
51 - 200 employees
🤖 Artificial Intelligence
🤝 B2B
đź’° $35M Debt Financing on 2021-11
Artificial Intelligence • B2B
Intradiem is a provider of Intelligent Automation Solutions specifically designed for customer service teams. Their patented AI-powered technology processes vast amounts of data in real-time to enhance productivity and customer experience within contact centers. Intradiem's solutions focus on aspects such as workforce optimization, contact center automation, and performance management, ensuring that staff can work effectively both in-center and remotely. The technology is built on industry best practices and has reportedly generated significant cost savings and productivity boosts for its clients.
đź•’ 3 days ago
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
⛑ DevOps & Site Reliability Engineer (SRE)
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51 - 200 employees
🤖 Artificial Intelligence
🤝 B2B
đź’° $35M Debt Financing on 2021-11
Artificial Intelligence • B2B
Intradiem is a provider of Intelligent Automation Solutions specifically designed for customer service teams. Their patented AI-powered technology processes vast amounts of data in real-time to enhance productivity and customer experience within contact centers. Intradiem's solutions focus on aspects such as workforce optimization, contact center automation, and performance management, ensuring that staff can work effectively both in-center and remotely. The technology is built on industry best practices and has reportedly generated significant cost savings and productivity boosts for its clients.
• Collaborate with cross-functional teams to define, plan, and execute application deployment strategies and activities • Deploy, configure, and manage applications across development, testing, staging, and production environments • Develop and maintain deployment scripts and automation tools • Design, build, and maintain Terraform infrastructure as code, including reusable modules and remote state management • Monitor and troubleshoot deployment issues with development and operations teams • Implement and optimize CI/CD pipelines for automated application deployments • Test and verify deployments for accuracy, functionality, and performance • Ensure compliance with deployment and release management policies and best practices • Document deployment processes, configurations, and troubleshooting guides • Stay current with application deployment, DevOps, and infrastructure automation trends • Design, implement, and improve application deployment processes and technologies • Provide technical leadership and mentorship to junior team members • Conduct business according to Intradiem policies and procedures • Perform other duties as assigned
• Bachelor's degree in Computer Science, Software Engineering, or a related field • Minimum of 5 years of experience in application deployment, release management, or related roles • Strong knowledge of application deployment methodologies, tools, and best practices • Extensive experience with scripting and deployment automation in a continuous integration environment • Working knowledge of Terraform, including writing and maintaining modules, managing state, and integrating Terraform runs into CI/CD pipelines • In-depth understanding of continuous integration practices and cross-platform integration challenges • Proficiency in system-level and integration-level testing, with a strong background in quality assurance • Experience specifying and implementing testing and production environment infrastructure • Demonstrated deployment experience in hosted environments • Strong Windows and Linux skills, including understanding of Linux servers and troubleshooting • RHCSA and RHCE • Ability and desire to quickly learn new technologies and apply new skills • Excellent problem-solving and troubleshooting abilities • Strong attention to detail and commitment to delivering high-quality work • Excellent communication and collaboration skills • Legal right to work in the country where the role is based; identity and employment eligibility verification required during onboarding
• People-first company culture with trust, respect, and flexibility • Equal-opportunity employment • Human-led hiring decisions and candidate evaluation
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