Call Centre Representative

Job not on LinkedIn

🔥 2 hours ago

🇨🇦 Canada – Remote

💵 $26 - $29 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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North Bay Economic Development

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1925

🤝 B2B

🏛️ Government

B2B • Economic Development • Government

North Bay Economic Development is an organization focused on promoting business growth and attracting investment to North Bay, Ontario. It provides resources for site selection, development support, and funding incentives to businesses looking to establish or expand in the region. The organization collaborates with local industries and post-secondary institutions to ensure a skilled workforce is available to meet the needs of businesses, while also highlighting the community's quality of life and competitive advantages.

📋 Description

• Sell bus and train tickets, as well as combined through tickets for Ontario Northland, by telephone • Provide the general public with fare and schedule information for all services • Perform daily checks and reconcile documents and daily sales • Respond to customer inquiries received by email, telephone, or other correspondence • Address customer concerns and complaints • Use the Bus Parcel Express software to provide pricing information by telephone • Respond to customers through the live chat service • Follow up on and respond to inquiries through social media platforms • Communicate with Customer Service Sales Representatives, bus operators, and the Control Centre • Collect information from incoming calls, live chat sessions, and various media platforms, and route it appropriately • Work day, evening, and overnight shifts in a call centre operating 24 hours a day, 7 days a week

🎯 Requirements

• High school diploma or General Educational Development (GED) certificate • Two to three years of customer service experience in a fast-paced environment, preferably in a call centre • Fluency in both official languages (English and French) is required • Must be able to pass a French-language proficiency test • Must be available to work shifts, weekends, and statutory holidays • Ability to work independently from home in a safe workspace, specifically a room or office with a closable door to prevent noise and distractions • Must have an Internet connection that consistently provides excellent call quality and low latency, with a minimum download speed of 10 Mbps and upload speed of 1 Mbps through the Internet bandwidth • Excellent computer skills and experience using Windows applications • Excellent verbal and written communication skills • Must consistently project a positive and helpful image • Experience reconciling multiple transactions • Working knowledge of social media platforms (Facebook, X [formerly Twitter]) • Ability to work independently • Flexibility to adapt to schedule changes • Working knowledge of accessibility legislation, including Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 • Must be committed to complying with the Commission’s occupational health and safety standards • Pre-employment criminal record, employment reference, and education checks required • Must be legally authorized to work in Canada • Must be located in Northern Ontario (North Bay and north)

🏖️ Benefits

• Excellent benefits package • Defined benefit pension plan • Paid vacation • Paid personal days • Discounts on bus and passenger train services • Accommodation available for applicants with disabilities throughout the recruitment process

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