Chat and Email Support Agent

🕒 September 22

🇺🇸 United States – Remote

💵 $51.5k - $65.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Provide prompt, professional, and accurate support via chat and email channels • Resolve user inquiries and technical issues efficiently while maintaining high customer satisfaction • Collaborate with internal teams to escalate and track complex issues • Contribute to continuous improvement of support processes and knowledge resources • Respond to customer inquiries through chat and email in a timely and courteous manner • Diagnose and troubleshoot software-related issues, providing clear guidance and solutions • Document customer interactions and maintain detailed records of issues and resolutions • Identify patterns in customer feedback and escalate recurring problems to the development team • Assist in updating and creating support documentation and FAQs • Maintain a positive and professional tone in all communications

🎯 Requirements

• Proven experience in customer support, preferably in chat and email environments • Strong written communication skills with impeccable grammar and clarity • Basic technical aptitude and ability to understand software products quickly • Excellent problem-solving skills and attention to detail • Ability to multitask and manage time effectively in a fast-paced setting • Familiarity with customer support tools and CRM software is a plus • Flexible attitude and willingness to learn and adapt • High school diploma or equivalent • Experience working in a SaaS or technology company is preferred • Comfortable working independently and as part of a collaborative team • Must be a resident of United States

🏖️ Benefits

• Competitive salary and performance-based incentives • Comprehensive health, dental, and vision insurance plans • Opportunities for professional development and career growth • Supportive and inclusive company culture • Flexible work hours and remote work options • Access to the latest tools and technologies in customer support