Director of Professional Services

Job not on LinkedIn

🕒 September 29

🇨🇦 Canada – Remote

💵 $175k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 36 days.

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Ionic Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Ionic Partners is focused on helping mature, successful companies navigate the '2nd Chasm', a phase beyond the early majority in the Technology Adoption Curve where growth flattens. By creating a horizontal platform, they aim to merge similar '2nd Chasm' companies to scale, innovate with modern products, build with experienced leaders, and take their solutions global. Their mission is to assist companies in finding new markets and customer bases to rejuvenate business growth and avoid traditional decline.

📋 Description

• Own P&L and book-of-business performance for a $3–5M portfolio of client engagements • Drive budgeting, revenue forecasting, and cost management to maintain healthy profit margins • Oversee delivery quality and outcomes across ERP/SaaS implementation projects • Lead, develop, and motivate consultants, business analysts, and project managers • Serve as senior escalation and relationship point for key customers • Allocate and balance team resources across active engagements • Identify delivery and financial risks and implement mitigation plans • Partner with Sales on scoping, pricing, and positioning new engagements • Drive delivery-lifecycle process improvements • Participate in finalizing roadmaps and prioritizing tickets • Engage directly with customers to understand needs and ensure positive experiences • Collaborate with Sales, Engineering, Product, Customer Success, and Support

🎯 Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related discipline • 10–15 years of progressive experience in professional services, project management, or similar roles within the software or technology industry • Minimum of 3–5 years of leadership or management experience, preferably as a Senior Manager or Director within a Professional Services organization • Experience overseeing a portfolio of projects and managing P&L and a book of business with revenues up to 3–5M dollars • Demonstrated success achieving and maintaining a healthy profit margin within a Professional Services division • Proven track record turning loss positions into profitable businesses through strategy and execution • Experience delivering ERP/SaaS product implementations on short, time-boxed cycles under 6 months across concurrent projects • Client relationship management experience with key stakeholders and customer success • Financial acumen, including budgeting, revenue forecasting, and cost management • Based in Canada and legally eligible to work in Canada • Availability to travel approximately 15–20% to meet clients in person • Availability to work hours overlapping with EST, CST, or PST

🏖️ Benefits

• 100% remote and global work arrangement • Flexible work hours and asynchronous work • Consistent and meaningful feedback • Support in achieving personal career goals • Access to leading-edge tools, playbooks, and technology • Introductions to thought leaders • Webinars on cutting-edge technology topics • Home office setup stipend • Coffee chats, happy hours, cooking classes, book clubs, and more

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