Senior UX Researcher, Designer

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $93.7k - $124.9k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

👻 Ghost score 0%

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Lead UX research and design activities throughout the product lifecycle, including discovery, problem framing, research planning, synthesis, ideation, prototyping, validation, delivery, and continuous improvement • Plan and conduct qualitative and quantitative research to understand user needs, behaviors, workflows, pain points, and decision-making contexts • Translate research findings into actionable insights, product recommendations, design direction, and requirements • Design and evaluate user experiences for AI-enabled products, including LLM-based applications, agentic systems, intelligent automation workflows, and human-in-the-loop decision-support solutions • Create and maintain UX artifacts, including personas, journey maps, service blueprints, workflow models, wireframes, prototypes, usability reports, and design specifications • Collaborate with product managers, engineers, data scientists, clinicians, and business stakeholders • Contribute to rapid experimentation, iterative delivery, measurement, and continuous learning within small agile teams • Provide leadership in ambiguous environments and influence product direction through data- and research-driven insights • Mentor UX professionals and cross-functional team members • Advocate for accessibility, usability, ethical AI principles, and human-centered design

🎯 Requirements

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, Cognitive Science, Human Factors, or a related discipline • 10+ years of experience in UX research, product design, usability evaluation, and user-centered design for complex digital products • Proven ability to independently lead end-to-end UX initiatives from discovery through implementation and ongoing optimization • Strong expertise in qualitative and quantitative research methodologies, including interviews, contextual inquiry, usability testing, surveys, workflow analysis, and research synthesis • Demonstrated proficiency in interaction design, information architecture, wireframing, prototyping, visual communication, and design systems • Experience partnering with multidisciplinary teams across product management, software engineering, data science, clinical operations, and business functions • Strong communication, stakeholder management, facilitation, and storytelling capabilities, with the ability to influence decisions through evidence-based recommendations • Proficiency with modern UX and AI-enabled productivity tools, including Figma, FigJam, Microsoft Copilot, Cursor, AI-assisted research synthesis platforms, and related technologies • Strong analytical thinking and problem-solving abilities • French and English are used in the posting; no language is explicitly stated as required

🏖️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and wellness benefits • Other benefits • Disability accommodations available throughout the recruitment process