Senior Project Manager

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Lead and manage complex programs and projects for customer deployment, implementation, and adoption of Irth’s platform • Develop and manage project plans, timelines, milestones, deliverables, budgets, risks, issues, dependencies, and expected outcomes • Communicate project status, risks, issues, changes, and progress to customers and internal stakeholders • Serve as liaison between Irth customers and internal teams to ensure alignment and successful execution • Build and maintain customer relationships throughout the project lifecycle • Maintain current, accurate project documentation and client-facing materials aligned with corporate goals • Forecast and manage project resources effectively and efficiently • Coordinate additional internal resources to respond to client needs and implementation issues • Manage changes to scope, schedules, costs, and deliverables using change-control and verification processes • Monitor project performance and identify risks, issues, delays, or resource constraints • Develop mitigation and contingency plans and escalate issues appropriately • Provide regular project updates to customers, project teams, leadership, and stakeholders • Facilitate project meetings, working sessions, status reviews, and stakeholder communications • Ensure deliverables meet quality standards and customer requirements • Manage customer relationship and satisfaction from initiation through implementation and closure • Conduct project closeout, capture lessons learned, and identify continuous-improvement opportunities • Perform other duties as assigned

🎯 Requirements

• 12+ years of experience managing customer-facing implementation projects within a Professional Services organization at a software company, preferably a SaaS provider • Proven experience managing external customer relationships and collaborating with Sales, Engineering, Product Management, and Customer Success • Excellent customer engagement, presentation, written, and verbal communication skills • Strong organizational and multitasking skills with exceptional attention to detail • Ability to manage multiple projects, priorities, and resources simultaneously • Ability to adapt to changing processes, priorities, and customer needs in a fast-paced environment • Experience managing escalations and sensitive customer situations at all organizational levels • Strong understanding of project financials, including revenue, costs, budgets, profitability, and project margins • Familiarity with project management tools, methodologies, and industry best practices • Experience developing, maintaining, and applying repeatable project management methodologies and processes • Ability to manage project risks, issues, scope changes, timelines, resources, and stakeholder expectations • Bachelor’s or master’s degree in Computer Science, Software Engineering, Business, Project Management, or a related field, or equivalent professional experience • Preferred: experience in Oil & Gas, contract locators or related field-service organizations, Energy-sector stakeholder management, and enterprise SaaS or data-driven technology platforms

🏖️ Benefits

• Competitive salary • Comprehensive health plan options, including medical, dental, and vision coverage • 401(k) plan with company match • Flexible PTO policy plus company-paid holidays • Life insurance • Pet insurance • Employee discounts and perks programs • Generous one-time work-from-home stipend • Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings • Hybrid employees have access to complimentary snacks, beverages, and coffee at the Columbus, Ohio office