Senior TEM, Implementation Consultant

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Irth Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

☁️ SaaS

⚡ Energy

📡 Telecommunications

💰 Private Equity Round on 2015-07

SaaS • Energy • Telecommunications

Irth Solutions is a market-leading provider of a SaaS platform focused on enhancing resilience and reducing risk in the management of critical network infrastructure. Their solutions are trusted by energy, utility, and telecom companies across the U. S. and Canada, offering capabilities in damage prevention, training, asset inspections, land management, and 811 ticket management. By leveraging business intelligence, analytics, and geospatial data, Irth Solutions provides comprehensive situational awareness to proactively manage and mitigate risks in network infrastructure. The acquisition of OneBridge Solutions enhances their asset performance management offerings.

📋 Description

• Oversee assigned clientele and ensure continued client success • Provide regular updates to clients and Irth management • Support client Pilot Programs, solution implementation, new feature introductions, and ongoing customer satisfaction • Establish strong relationships with assigned clients and respond to technical and business inquiries • Implement, configure, and train users on Irth Asset Integrity for Pipelines products • Manage project deliverables, success KPIs, and project budgets • Teach and coach customers to identify pipeline asset threats and achieve business objectives • Suggest tool applications for regulatory data collection and analysis • Assess and prioritize product enhancement requests • Mentor clients on integrity management best practices • Perform configurations, data loading, model execution, report presentations, and results interpretation • Manage requirements across multiple client accounts • Build customer relationships, drive product adoption, and identify expansion opportunities • Improve processes and policies toward automation, self-service, and customer empowerment • Collaborate with client organizations and internal teams • Communicate business and development opportunities for responsible clients • Relay customer requirements to product management • Support product development sprints with customer insights and feedback • Communicate across product development channels

🎯 Requirements

• 5+ years’ experience in the midstream / transmission pipeline industry required • Deep understanding and knowledge of Z662 / ASME and other industry guidance required • Experience analyzing different types of pipeline integrity assessment data required • Experience working with pipeline integrity software and technology preferred • Experience working with multiple levels within a Fortune 100 company preferred • Strong relationship management and organizational skills • Experience with solution development processes and application support lifecycles preferred but not required • Ability to travel throughout North America and internationally if needed • Very organized and structured with attention to detail

🏖️ Benefits

• Competitive salary • Comprehensive health plan options, including medical, dental, and vision coverage • 401(k) plan with company match • Flexible PTO policy plus company-paid holidays • Life insurance • Pet insurance • Employee discounts and perks programs • Generous one-time work-from-home stipend • Company events and opportunities to connect, including monthly team lunches, volunteer outings, and quarterly gatherings • Hybrid employees have access to complimentary snacks, beverages, and coffee at our Columbus, Ohio office