Chapter Relations Manager

🕒 May 20

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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ISC2

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.

📋 Description

• Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. • Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation. • Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. • Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. • Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. • Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. • Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. • Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. • Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. • Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. • Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. • Develop an awards and recognition program to acknowledge outstanding chapter achievements. • Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. • Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. • Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. • Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. • Perform miscellaneous duties as assigned.

🎯 Requirements

• Knowledge of and experience with non-profit associations is preferred. • Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices. • Proficiency in Microsoft Office products, including Outlook, PowerPoint, Excel and Word. • Excellent interpersonal, written and verbal communication skills. • Ability to deliver consistent high-quality customer experience. • Demonstrate critical attention to detail; extremely organized. • Bachelor’s degree in business administration, marketing or communications or at least eight (8) years of experience in chapter development and management or equivalent experience required. • MBA is a plus. • Six (6) years of experience in chapter development and management or equivalent experience. • Experience with organizational/program management and marketing program oversight. • Experience in providing strategic direction to regional teams. • Experience in a multi-cultural environment. • Experience with an AMS/CRM, such as Salesforce.

🏖️ Benefits

• N/A