CRM Business Director

🕒 August 24

🇺🇸 United States – Remote

💵 $163.3k - $199.2k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 15%

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ISC2

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.

📋 Description

• Own the business roadmap for Salesforce CRM, including enhancement prioritization, backlog management and UAT coordination • Partner with Sales, Marketing, Member Services, Finance, Data, PMO, IT, Security and other stakeholders to define CRM capabilities • Translate business objectives into requirements, user stories, process flows, acceptance criteria and success measures • Serve as the primary business decision-maker for CRM scope, prioritization and tradeoffs • Own business decision rights for CRM changes, including intake, prioritization, requirements approval, adoption expectations and post-release validation • Partner with Salesforce administrators, architects, developers, business analysts and implementation partners on scalable, secure and maintainable solutions • Define and govern functional profiles, roles, permissions, data visibility requirements and business rules • Establish data ownership expectations, standards, validation needs, quality monitoring and remediation priorities • Drive CRM adoption through stakeholder engagement, change readiness, training input, communications, feedback loops and adoption metrics • Orchestrate CRM intake and enhancement governance with PMO and IT • Collaborate on Salesforce integrations and related data flows, process impacts, business rules and reporting needs • Support dashboards, reports and KPIs for pipeline, account activity, relationship management, membership/customer engagement, adoption and operational performance • Participate in testing, UAT planning, release communications and post-release validation • Perform miscellaneous duties as assigned

🎯 Requirements

• Strong understanding of Salesforce Revenue Cloud capabilities and CRM industry best practices • Knowledge of CRM data governance practices, including data quality, ownership, standardization, field usage, validation and reporting reliability • Familiarity with sales operations, pipeline management, account management, customer/member lifecycle processes, relationship management or revenue operations preferred • Proficiency with Salesforce Reports/Dashboards, Power BI, Excel or similar reporting and analytics platforms • Familiarity with Agile, hybrid delivery methods, product ownership practices or project governance frameworks preferred • Ability to work with implementation partners, vendors and internal platform teams • Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud Consultant, Product Owner or Agile certification preferred but not required • Bachelor’s degree in Business, Information Systems, Sales/Revenue Operations, Marketing, Data Analytics, Project Management or a related field • 8+ years of experience in CRM, Salesforce product ownership, business analysis, sales operations, revenue operations, business systems or related roles • Experience as a CRM Business Owner, Product Owner, Business Analyst, Salesforce Administrator, Revenue/Sales Operations lead or similar role • Experience partnering with technical teams on Salesforce configuration, integrations, testing, UAT, release planning and backlog management • Experience supporting Salesforce in a complex, cross-functional environment with multiple stakeholder groups and integrated systems preferred • Experience with role-based access, data visibility, security reviews or controlled access models preferred • Up to 5% travel may be required • Ability to work normal business hours and extended hours when necessary

🏖️ Benefits

• Annual discretionary bonus program • Comprehensive benefits package (details referenced in posting) • Remote work environment

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