End User Support Technician

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Provide end-user support for both onsite and offsite environments • Manage user accounts, including adding, removing, and updating group memberships and passwords • Analyze, diagnose, and resolve desktop issues for end-users, including remote support • Install, configure, test, maintain, and troubleshoot hardware and software • Respond to incoming calls, tickets, and emails regarding technical issues • Perform installs, moves, adds, and changes (MAC) for hardware and software setups • Provide support for Office 365 applications across PC, Apple, and mobile platforms • Liaise with third-party vendors and maintain inventory of physical, virtual, and software assets

🎯 Requirements

• Demonstrable experience in technical support or desktop system administration • Comfortable working in fast-paced, team-oriented environments • Strong problem-solving skills and a proactive attitude toward learning and growth • Experience with Office 365 applications and account management • Effective communication and customer service skills, both written and verbal • Familiarity with Microsoft Intune would be considered an asset

🏖️ Benefits

• Health insurance • Paid time off