Manager, Customer Success – Digital Retail

Job not on LinkedIn

🕒 September 9

🇺🇸 United States – Remote

💵 $56.5k - $74.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Execute the Customer Success strategy and processes for Digital Retail dealer customers • Define and execute customer health, engagement, and financial outcome metrics and KPIs • Foster customer-centricity, operational discipline, and data-driven decision-making • Build relationships across dealer organizations and act as a trusted advisor to Digital Retail users • Deliver measurable outcomes including adoption, lead generation, sales, ROI, and gross profit • Serve as the Voice of the Customer internally, providing strategic insights to Product and Customer Solutions • Lead Executive Business Reviews and QBRs for assigned larger-volume dealerships • Partner with Customer Solutions on technical validation, pilots, proofs of value, and post-sale handoff • Collaborate with Professional Services on onboarding, adoption enablement, training, and implementation value • Own retention, expansion, GRR, NRR, and expansion revenue for assigned dealerships • Identify at-risk accounts and intervene to prevent downsell or churn • Partner with Sales on expansion opportunities and account growth strategies • Execute standardized Customer Success processes, tools, reporting, and dealership KPIs • Support a high-performance, customer-focused culture across the Customer Success team

🎯 Requirements

• Bachelor’s degree required • 3-5 years of Dealership or Vendor Digital Retail experience • 5+ years of progressive experience in Customer Success, Account Management, or Customer-Facing roles • 5+ years of experience leading high-performing Customer Success or Digital teams • Proven track record of driving retention, expansion, and adoption for enterprise B2B clients • Strong understanding of technology-enabled solutions, platforms, or SaaS products • Strong executive presence, communication, and relationship management skills • Strong analytical skills with the ability to interpret usage, adoption, and financial metrics to inform strategy