E-Commerce Store Manager

🕒 March 31

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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Jebwa.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

👗 Fashion

🛒 Retail

eCommerce • Fashion • Retail

Jebwa. com is an online retailer specializing in authentic pre-owned luxury fashion items, including designer handbags, watches, and jewelry. The company guarantees the authenticity of its products and offers a customer-friendly return policy. With a focus on renowned brands like Louis Vuitton, Chanel, and Gucci, Jebwa. com provides exclusive deals and a curated selection of items at discounted prices, ensuring a high-quality shopping experience for luxury consumers.

📋 Description

• Be responsible for day to day operations for jebwa.com • Process orders and communicate with customers about order, delivery and after-sales support • Monitor and manage listing inventory and pricing • Provide timely customer service with ticket management, online chat and over the phone • Handle e-commerce return cases and payment disputes • Track, report and improve key e-commerce success metrics • Design promotional programs to support existing customers or to acquire new customers • Collect, analyze and report customer data through surveys and qualitative methods • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness • Research and develop new product lines; build supplier relationship

🎯 Requirements

• Bachelor’s degree in Business, Merchandising, or a Related Field • 4+ years of online sales experience on a marketplace or direct-to-consumer online retail • Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana) • Excellent oral and written communication skills • Strong organizational skills and the ability to multitask • Startup minded, positive, hands-on attitude and nimble • Ability to successfully work cross functionally with both internal teams and external vendors • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers • Ability to multi-task in a fast-paced entrepreneurial • Self-starter who can complete tasks and manage multiple projects with minimal supervision