Assistant Facility Manager / Product Support Specialist

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🔥 37 minutes ago

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Monitor and supervise daily call center operations, receiving and coordinating maintenance repair calls including scheduling, follow-up, quote preparation, and post-service activities • Review and prioritize open work orders based on age, status, and urgency; ensure 95% of all assigned work orders are actioned promptly • Communicate with clients daily via phone, email, and various system platforms to maintain superior relationships and ensure timely, satisfactory completion of work orders and special projects • Train, mentor, and evaluate support center representatives, monitoring calls to improve quality, minimize errors, and guide team members through challenging situations • Effectively plan and allocate resources (people, supplies, technology) to maximize productivity while preparing and managing schedules and shifts • Collaborate with Operations Managers, Account Managers, Category Managers, Service Providers, and Facilities teams to resolve problems and manage complex client projects from initiation to successful completion • Develop and implement strategies to increase customer satisfaction, call center productivity, and overall staff performance through assessment of metrics and cost analysis

🎯 Requirements

• Proven experience in facilities management, call center operations, or customer service leadership roles • Strong organizational skills with demonstrated ability to prioritize and manage multiple tasks simultaneously in high-pressure environments • Excellent communication and interpersonal skills with proven track record of developing and maintaining client relationships • Experience with work order management systems and facilities management software • Demonstrated leadership capabilities including team training, mentoring, and performance evaluation

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities