Technical Support Engineer

🔥 2 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $88.1k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.

Apply Now

Find Similar Remote Jobs

Johnson Controls

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

📋 Description

• Plan and execute new Metasys ADS/ADX installations, upgrades, migrations, and server replacements • Support complex Metasys server environments, including SQL Server, Split ADX, MVE, virtualization, redundancy/high availability, cloud-hosted systems, and other advanced server install scenarios • Engage with branch teams during project planning and estimating to review architectures, technical requirements, project risks, and engineering effort • Work with customer IT teams to coordinate Windows Server, SQL Server, networking, DNS, Active Directory, IIS, virtualization, firewall, cybersecurity, and related infrastructure requirements • Develop and execute implementation, backup, validation, and rollback plans aligned to project complexity • Troubleshoot server, database, application, network, and infrastructure issues during project delivery • Create and improve technical documentation, installation guidance, knowledge articles, tools, and reusable deployment practices • Provide advanced BAS Level 2 technical support, product testing, troubleshooting, and technical consultation through the Field Support Center when deployment workload permits • Own each deployment from readiness review through handoff and validation • Coordinate directly with branches, technicians, customers, and customer IT to remove project obstacles • Provide technical handoff and training

🎯 Requirements

• Degree or diploma in Computer Science, Engineering, Information Technology, Building Automation, or a related field, or an equivalent combination of education and relevant experience • Strong experience with Metasys installation, configuration, and troubleshooting • Advanced knowledge of Microsoft Windows Server and Microsoft SQL Server environments • Strong understanding of TCP/IP networking, DNS, Active Directory, IIS, and enterprise IT infrastructure • Experience with VMware and/or Hyper-V virtualization • Excellent diagnostic, troubleshooting, and problem-solving skills across application, server, database, and network environments • Strong communication skills with the ability to lead technical discussions with branch personnel, customers, and IT professionals • Ability to independently plan and execute complex technical work while appropriately engaging other technical resources • Ability to travel based on project demand, including occasional multi-day onsite engagements • Experience with Metasys ADS/ADX, MVE, Split ADX, server redundancy, or complex Metasys architectures • Experience with BAS server migrations and production system upgrades • Experience working directly with customer IT organizations • Working knowledge of Microsoft Active Directory, certificates, and enterprise cybersecurity • Experience providing technical training or mentoring other technicians

🏖️ Benefits

• Competitive Bonus plan taking into account individual, group, and corporate performance • Competitive benefits package

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume