Customer Onboarding Specialist

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July 4

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Paradigm

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Software • SaaS • B2B

Paradigm is a legal software company that provides innovative solutions to help law firms manage, automate, and grow. With more than 50,000 lawyers using its products, Paradigm offers a range of industry-leading tools including PracticePanther, MerusCase, LollyLaw, and Bill4Time. These solutions help firms manage caseloads, track time, handle billing, and process payments efficiently. Paradigm's software is designed to streamline practice management across various legal areas, such as immigration and insurance defense, while also offering specialized payment processing and accounting services for law firms. The company is dedicated to being a technology partner that empowers lawyers to focus more on practicing law by automating administrative tasks. Paradigm is committed to advancing legal technology with a comprehensive suite of products tailored to the needs of modern law practices.

51 - 200 employees

☁️ SaaS

🤝 B2B

📋 Description

• Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients. • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day. • Be responsible for the management of a portfolio of clients to foster long-term business relationships. • Respond to customer support inquiries as quickly and accurately as possible via chat or phone. • Work collaboratively with other departments to resolve issues and deliver great customer experiences. • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts. • Create, own, and execute onboardings for new and existing clients. • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience. • Improve client satisfaction and retention. • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers. • Perform other duties as assigned.

🎯 Requirements

• 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment • Project management skills • Experience leading initiatives and succeeding in a team environment • High-growth or early-stage startup experience is preferred • Knowledge in the legal industry advantageous

🏖️ Benefits

• Competitive salary • Paid vacation + sick and parental leave • Remote working flexibility • Budget for home office improvements • Company culture that encourages work/life balance • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!