Customer Services Representative

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Answer inbound calls and emails regarding billing, contracts, and payment options for fitness clubs • Serve as point of contact for strategic fitness clubs requiring customer service support • Collaborate with fitness club owners, internal and external customers, and stakeholders • Provide telephone consultation regarding policies and guidelines • Use knowledge bases and retain quick guides for club support • Monitor wallboards and clear phone queues when calls exceed established thresholds • Maximize phone availability and minimize customer hold times • Log calls and capture relevant client interaction and service details • Provide software support and exceed customer service quality standards • Meet or exceed productivity scorecard benchmarks • Assist the call center in achieving service-level objectives and operational initiatives • Work on special projects as assigned by management

🎯 Requirements

• High School Diploma required; some college preferred • Previous help desk experience • General familiarity with call center performance metrics • Ability to work in a high-call-volume environment • Strong written and verbal communication skills • Complaint handling and case resolution experience • Customer service and analytical skills in a call center environment • Effective time management and schedule adherence skills • Experience with MS Office and other desktop software applications • Ability to perform effectively in a fast-paced, high-volume call center environment • Detailed troubleshooting, problem-solving, and root-cause analysis skills • Strong work ethic and attention to detail • Excellent documentation and client follow-up

🏖️ Benefits

• Full-time schedule of 40 hours per week