Customer Success Manager

Job not on LinkedIn

🕒 April 24

🗽 New York – Remote

🗽 New York – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Own a portfolio of 25–40 accounts across our digital health and mid-market segment • Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible • Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward • Proactively identify upsell and cross-sell opportunities and work with our sales team to close them • Build a real pulse on account health – usage data, engagement signals, renewal risk – and get ahead of problems before they become urgent • Be the voice of your customers internally. Bring patterns, feedback, and frustrations to product and engineering in a way they can act on • Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it • Bring a point of view on how AI tools can make CS work faster and smarter - we have budget and appetite to build this into how the team operates

🎯 Requirements

• 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping. • High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do. • Commercial confidence: You’re comfortable having pricing and renewal conversations directly. • Adaptability: You read the room quickly and flex your approach. • Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. • Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you. • Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates.

🏖️ Benefits

• Generous early stage options (extended exercise post 2 years employment) • Regular in-person offsites, last were in Tenerife and Miami • Monthly learning budget of $300 for personal development and productivity • Flexible, remote-first working - including $1K for home office equipment • Monthly budget of $150 to use towards a coworking space • 25 days off a year + national holidays • Healthcare coverage depending on location