Client Success Manager

🕒 April 17

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Virtual Peaker

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

⚡ Energy

💰 $16.6M Series A on 2022-02

Consulting • Logistics • Energy

Virtual Peaker is a technology company specializing in providing a cloud-based, end-to-end platform for modern utilities to manage and optimize distributed energy resources (DERs). Their platform focuses on creating virtual power plants, enabling demand response programs, and enhancing grid resilience. They work with investor-owned utilities, municipal utilities, and cooperatives to leverage smart in-home devices and boost customer engagement. Virtual Peaker helps utilities modernize their grids through solutions like EV charging, incentive processing, and demand forecasting.

📋 Description

• Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications • Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects • Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker • Use tools to document activities and codify decision points and milestones • Follow internal processes to track, manage, and respond to client inquiries and product feedback • Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients • Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells • Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts

🎯 Requirements

• Bachelor's degree from an accredited institution • 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof • Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources • Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot • Experience with Google Suite, Slack, and other online collaboration tools • A collaborative and growth-oriented mindset that is motivated to learn new things quickly • Critical thinking and problem-solving skills • Strong organizational skills, including project and process management • Remote work experience and ability to travel for conferences, client visits, and company gatherings

🏖️ Benefits

• Competitive salary + Equity • Full remote position, with remote-work stipend. • Full benefits medical, dental, vision, 401k • Generous vacation time, sick leave, and holidays • Diverse and inclusive community for everyone