Senior Customer Marketing – Growth Manager

🕒 October 9

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📈 Growth Marketing

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kantiv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏗️ Construction

Construction

Kantiv is a software company that provides knowledge and pursuit intelligence tools for the Architecture, Engineering, and Construction (AEC) industry. Its product suite (including Kantiv Pursuit Intelligence, a Knowledge Graph, Image Management & Intelligence, and proposal-creation features) helps AEC firms capture and surface institutional knowledge, manage project imagery, and streamline creation of proposals and business-development materials. The website emphasizes solutions for proposal managers, marketing leaders, business development teams, and innovation leaders, and offers demos and enterprise-oriented workflows.

📋 Description

• Report to the Director, Product Marketing • Partner with Customer Success to drive adoption, expansion, and renewal across the customer base • Identify high-opportunity customer segments and accounts • Build targeted programs that increase Average Contract Value and Lifetime Value • Develop and implement customer communications across email, webinars, in-app, events, and community • Launch and scale a customer advocacy program with CS and Product • Co-own and co-run the Customer Advisory Board with CS and PMM • Lead strategy and project management for Kantiv’s customer community • Collect customer quotes, testimonials, and success stories for sales enablement, website, and campaign content • Build customer feedback loops informing product roadmap and positioning • Represent Kantiv at select major industry events • Co-host customer webinars and virtual events • Partner with the Events team to maximize customer impact • Define success metrics, build tracking frameworks, and share learnings • Use AI tools such as Claude for content creation, research, personalization, and program execution • Build documented, repeatable, scalable customer marketing programs

🎯 Requirements

• 5–7 years in Customer Marketing, Product Marketing, Lifecycle Marketing, or Go-to-Market Programs, with a track record of driving measurable business outcomes • Builder’s mindset; ability to write, execute, measure, and improve playbooks • Ability to think and operate in systems and connect focus areas to revenue and top-line business goals • Demonstrated skill at influencing and collaborating cross-functionally with CS, Sales, SDRs, and Product without direct authority • Strong project management skills and ability to own work end-to-end from ideation through reporting • Strong storytelling, communication skills, and customer empathy • Ability to present confidently in webinars, on stage, and directly to customers • Willingness to travel to major trade shows or customer events 3–4 times per year • Fluency with AI tools and experience incorporating AI into daily workflows • Prior experience in martech, salestech, revenue intelligence, or enablement technology preferred • Familiarity with HubSpot, Loops, or similar CRM/marketing automation platforms preferred • Genuine curiosity about the AEC industry preferred • Ability to collaborate with teammates in IST and PST • Must be US-based; EST preferred

🏖️ Benefits

• Real autonomy, real accountability, and real impact from Day 1 • Leader and mentor with deep experience in PMM • Collaboration with experienced leaders and peers who know AEC • Clear line of sight to the CRO and CEO • Direct impact on win rate, expansion revenue, and market presence