Head of Customer Success

Job not on LinkedIn

🕒 July 23

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KatRisk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🛡️ Insurance

💼 Consulting

☁️ SaaS

💰 Private equity on 2023-12

Insurance • Consulting • SaaS

<KatRisk> KatRisk is a provider of dynamic catastrophe risk modeling software and high-resolution hazard data for insurers, governments, and financial institutions. Their SaaS products (SpatialKat, SoloKat, Hazard Data, Perilfinder, Orchestra) deliver probabilistic, event-based models and APIs for flood, storm surge, tropical cyclone wind, severe convective storm, and wildfire (with earthquake in progress), enabling underwriting, portfolio risk management, pricing, reinsurance optimization, and rapid event response. KatRisk emphasizes climate-change-informed, customizable, high-resolution models and fast integration for data-driven risk decisioning.

📋 Description

• Serve as the senior point of contact for KatRisk's client portfolio, building deep, trust-based relationships with key stakeholders. • Develop and execute customer success strategies that drive adoption, retention, and expansion. • Lead onboarding for new clients, ensuring a smooth and effective implementation experience. • Monitor client health and proactively identify risks, developing action plans to address churn or dissatisfaction. • Manage and mentor team members, providing guidance and fostering their professional development. • Partner with the sales team on renewals and upsell opportunities. • Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap. • Develop and maintain customer success playbooks, processes, and metrics to scale the function as KatRisk grows.

🎯 Requirements

• 5+ years of experience in customer success, account management, or a related client-facing role, ideally in a B2B SaaS or data/analytics environment. • Proven track record of managing and growing a portfolio of enterprise or technical clients. • Experience in the insurance, reinsurance, or catastrophe risk industry. • Comfortable in a hands-on, startup-style environment where you'll both set strategy and execute on it. • Strong communicator with the ability to translate complex technical concepts for non-technical audiences. • Demonstrated ability to manage and develop direct reports. • Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight, or similar). • Self-motivated, organized, and comfortable working remotely and across time zones.