Head of Customer Success

Job not on LinkedIn

🕒 July 23

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KatRisk LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤖 Artificial Intelligence

💸 Finance

🛡️ Insurance

💰 Private Equity Round on 2023-11

Artificial Intelligence • Finance • Insurance

KatRisk LLC is a leading provider of advanced catastrophe risk modeling solutions, specializing in flood, wind, seismic, and other weather-related risks. They empower insurers, governments, and financial institutions with high-resolution, peril-specific models that inform risk management strategies globally. Their suite of proprietary products, such as SpatialKat and SoloKat, integrates cutting-edge data analytics and API technology to support real-time data integration and enhance analytic capabilities. KatRisk's models offer unparalleled precision, enabling clients to make informed, data-driven decisions to better manage disaster-related risks.

📋 Description

• Serve as the senior point of contact for KatRisk's client portfolio, building deep, trust-based relationships with key stakeholders. • Develop and execute customer success strategies that drive adoption, retention, and expansion. • Lead onboarding for new clients, ensuring a smooth and effective implementation experience. • Monitor client health and proactively identify risks, developing action plans to address churn or dissatisfaction. • Manage and mentor team members, providing guidance and fostering their professional development. • Partner with the sales team on renewals and upsell opportunities. • Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap. • Develop and maintain customer success playbooks, processes, and metrics to scale the function as KatRisk grows.

🎯 Requirements

• 5+ years of experience in customer success, account management, or a related client-facing role, ideally in a B2B SaaS or data/analytics environment. • Proven track record of managing and growing a portfolio of enterprise or technical clients. • Experience in the insurance, reinsurance, or catastrophe risk industry. • Comfortable in a hands-on, startup-style environment where you'll both set strategy and execute on it. • Strong communicator with the ability to translate complex technical concepts for non-technical audiences. • Demonstrated ability to manage and develop direct reports. • Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight, or similar). • Self-motivated, organized, and comfortable working remotely and across time zones.

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