Senior Analyst, AI Business Performance & Insights

🕒 May 20

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $71k - $125k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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KeyBank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.

📋 Description

• Responsible for measuring business performance and surfacing actionable quantitative and qualitative insights • Define, govern and maintain performance frameworks that measure progress against strategic goals • Establish and manage KPIs, success metrics, and scorecards that reflect outcomes and effectiveness • Synthesize quantitative data with qualitative inputs to deliver holistic insights • Design and manage feedback mechanisms like surveys and qualitative interviews • Evaluate the effectiveness of initiatives and identify opportunities to improve performance • Serve as a connector between AI enablement, analytics, and business teams to ensure AI insights are scalable

🎯 Requirements

• 5 years of experience in business performance measurement, analytics, or insights‑driven roles • Background in digital, product, operations, or strategy environments (preferred) • Experience with employee engagement, sentiment analysis, or organizational effectiveness (preferred) • Experience with change management, adoption measurement, or transformation initiatives (preferred) • Demonstrated ability to combine quantitative data with qualitative insight to inform decisions • Experience designing and interpreting KPIs, scorecards, and performance frameworks • Proven skill in translating data into clear, compelling insights for senior leaders • Experience using data visualization and analytics tools (e.g., dashboards, survey platforms, BI tools)

🏖️ Benefits

• Eligible for incentive compensation which may include production, commission, and/or discretionary incentives.