Global Account Director – Supply Chain Solutions

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🔥 0 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🔗 Supply Chain

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kinaxis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $33M Venture Round on 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

📋 Description

• Drive business transformation, long-term value, and growth for Kinaxis’ largest global enterprise customers • Develop and execute global account strategies using SaaS, end-to-end supply chain management, and strategic consulting expertise • Orchestrate relationships with key global stakeholders and understand their organizational structures, strategic goals, and supply chain • Develop and implement governance models for global enterprise accounts • Lead cross-functional teams across Product Management, Customer Success, Support, Professional Services, and integration partners • Partner with Sales and Renewals to create joint account plans and identify, qualify, and convert expansion opportunities • Drive adoption, retention readiness, Net Revenue Retention (NRR), and Sales Qualified Lead (SQL) generation • Track and manage licenses, users, and scenarios to enhance account value and growth • Liaise with customer executive leadership and provide strategic insight into Kinaxis solutions • Negotiate roadmap alignment with customers • Champion change management and solution adoption • Define and track customer-specific KPIs and business impact metrics • Manage escalations and develop rapid-response strategies to preserve customer trust and satisfaction

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field • 10+ years of experience managing Forbes Top 100 and global accounts • Proven track record of leading high-impact, strategic client relationships and driving business transformation • Exceptional leadership, communication, and collaboration skills • Ability to influence executive stakeholders and build consensus across cross-functional teams • Demonstrated success working with cross-functional teams and orchestrating multi-region enterprise strategies that deliver retention and growth • Strong expertise in Supply Chain Management, including processes, systems, and industry best practices • Ability to identify and qualify expansion opportunities, influencing portfolio NRR and SQL generation • Experience working with SaaS solutions • Extensive experience utilizing Salesforce (SFDC) and Gainsight • Ability to travel up to 20% to global client sites, subsidiaries, and industry events • MBA or advanced degree preferred • PMP Certification considered an asset

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons • Recruitment accommodations for candidates with specific needs or disabilities