Principal Software Engineer, AI – Platform

🕒 August 24

🇺🇸 United States – Remote

💵 $150k - $160k / year

⏰ Full Time

🔴 Lead

🤖 AI Engineer

👻 Ghost score 18%

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Koala Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Koala Health is a company dedicated to simplifying pet medication by providing a seamless service that verifies prescriptions, sorts and packages medications, and delivers them directly to customers without any service or shipping fees. Specializing in vet-approved medications and health products, Koala Health ensures pet owners have easy access to necessary treatments such as heartworm prevention, flea and tick control, allergy relief, and digestive health supplements. With a focus on convenience and reliability, Koala Health partners with veterinarians to ensure pets receive the best care possible. Customers can enjoy significant savings on their first orders with various promotional codes and join a community committed to the wellbeing of pets.

📋 Description

• Serve as a technical leader across the engineering organization. • Define and evolve architectural standards across customer-facing and operational systems. • Lead the design of complex software systems, integrations, workflows, and data models. • Drive long-term technical strategy while balancing short-term business priorities. • Identify technical risks and opportunities and develop pragmatic plans to address them. • Lead architectural reviews and guide major technical decisions across teams. • Establish patterns improving reliability, maintainability, scalability, and developer productivity. • Champion AI-assisted software development across the organization. • Define best practices for leveraging LLMs in coding, testing, debugging, documentation, code review, and operational workflows. • Design and build agentic systems that automate engineering and business processes. • Evaluate emerging AI technologies and determine where they can create measurable value. • Ensure AI systems are implemented responsibly, securely, and with appropriate operational safeguards. • Raise code quality, testing, documentation, and operational readiness. • Drive improvements in CI/CD, deployment safety, developer experience, and engineering workflows. • Establish standards for observability, monitoring, alerting, and incident response. • Introduce tooling and automation that improve engineering velocity without sacrificing quality. • Partner with Product, Operations, Pharmacy, Customer Care, Growth, and Finance teams. • Translate ambiguous business requirements into scalable technical approaches. • Lead initiatives from concept through implementation, rollout, and operational support. • Mentor engineers across all experience levels. • Provide guidance through design reviews, architecture discussions, and code reviews. • Serve as a trusted technical advisor to cross-functional stakeholders. • Influence engineering culture through technical leadership rather than organizational authority.

🎯 Requirements

• Bachelor's degree or equivalent • 10+ years of professional software engineering experience building and operating complex, production-scale systems. • Expert-level Ruby on Rails experience • Strong knowledge of modern web application architecture, distributed systems, APIs, data modeling, and cloud platforms (AWS, GCP, or Azure). • Proven experience leading technical architecture, driving engineering direction, mentoring engineers, and delivering reliable, observable, high-performing systems. • Strong product and business judgment • Excellent written and verbal communication skills. • Deep expertise with modern AI development, including LLMs, AI-assisted coding tools (e.g., Claude, Codex, GitHub Copilot), and building AI-powered products, agents, automation, or developer workflows. • Understanding of agent architectures, retrieval systems, tool-calling, evaluation frameworks, and AI system reliability • Demonstrated ability to use AI to improve engineering velocity and team effectiveness. • Authorization to work in the United States; Koala is not able to sponsor visas for this role.

🏖️ Benefits

• Meaningful mission helping modernize pet health • Remote-first culture built on flexibility and trust • Competitive base salary with performance-based incentives • Medical, dental, and vision insurance with partial dependent coverage • Generous PTO • 401(k) plan • Supportive, close-knit team that celebrates wins and learns fast • Comprehensive benefits package • Other company-sponsored benefits