Bilingual BDC Representative – EN, FR

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Kognitive Sales Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Kognitive Sales Solutions is a Canada-based field sales and retail marketing firm that provides bespoke staffing, field marketing, and sales support services to clients across retail, tech, and service industries. The company recruits, trains and deploys large teams of field representatives and digital staff, backed by behaviorally-driven sales training, a proprietary tech stack and CRM for tracking campaign performance, and consulting services in operations and leadership development. Kognitive emphasizes measurable ROI, workforce development, and blended in-person and e-commerce sales support.

📋 Description

• Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for Sales and Service. • Monitor and engage leads through the Optimy.ai platform, intervening where AI tools leave off to handle objections and secure appointments. • Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience. • Follow up with unsold leads, no-shows, and service opportunities to drive conversion. • Track customer interactions and lead progress in the CRM system. • Execute workflows and scripts aligned with performance standards. • Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.

🎯 Requirements

• 1–2 years of experience in business development, inside sales, or a call center role • Automotive experience is an asset • Comfortable working with AI-driven communication tools • Proficiency with automotive CRM platforms such as VinSolutions, eLead, or DealerSocket • Excellent verbal and written communication skills • Strong organizational skills and ability to multitask effectively • Proven ability to meet or exceed appointment-setting and performance metrics • Experience in both sales and service BDC functions preferred • Familiarity with digital retailing tools and chat platforms preferred

🏖️ Benefits

• Performance-based incentives • Comprehensive sales training and mentorship • Fast-tracked career progression opportunities • Flexible schedule • Fully Remote