Claims Service Representative, Bilingual

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center • Handle customer questions about processes, policies, and next steps • Update claim information • Schedule inspections, send mitigation vendors or contractors to customer property, or arrange housing as needed • Contact or receive contact from customers and claim-related third parties to obtain or provide file information • Receive, screen, and route incoming telephone calls and electronic correspondence • Explain the basic claim process and provide general information to customers • Retrieve, print, fax, or mail supporting documentation to vendors or others • Locate, request, file, reconstruct, move, and transfer claim files • Perform clerical duties including data entry, filing, email, calendar management, and word processing • Traiter tous les appels de premier avis de sinistre (PAS) auto et habitation • Répondre aux questions des clients auto et habitation reçues par téléphone, en exerçant un pouvoir décisionnel sur les réclamations • Fournir un service exceptionnel aux clients selon les normes de qualité prévues • Obtenir tous les renseignements relatifs aux sinistres et les consigner de manière appropriée • Expliquer les prochaines étapes du processus de réclamation aux clients • Déterminer la méthode d’inspection appropriée et les services d’urgence nécessaires, au besoin

🎯 Requirements

• At least 1 year of customer service experience • Competency in oral and written communication • Bilingual in English and French • Skilled in providing exceptional customer service • Able to work under pressure and handle high volumes efficiently • One year of experience in an auto/home claims adjuster position • Digital literacy • Claims administration knowledge • Quality management • Time management

🏖️ Benefits

• Flexible Work Arrangements • Employee discounts (15% on auto and property insurance, plus many other products and services) • Good Office program (receive up to $400 back after purchasing office equipment) • Student Loan Payment Matching Program for Government Student loans • Comprehensive Retirement Savings Program with employer matched contributions • Annual Wellness allowance to support employees with improving health and wellbeing • Personal days • Tuition Reimbursement • Working within the community and giving back • Workplace accommodations • La flexibilité des modalités de travail • Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services) • Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile) • Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux • Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur • Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être • Un Jour de réflexion personnelle • Le remboursement de droits de scolarité • Une implication dans la vie communautaire