Technical Support Specialist

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Kognitive Sales Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

🎯 Recruiter

📚 Education

B2B • Recruitment • Education

Kognitive Sales Solutions is a Canada-based field sales and retail marketing firm that provides bespoke staffing, field marketing, and sales support services to clients across retail, tech, and service industries. The company recruits, trains and deploys large teams of field representatives and digital staff, backed by behaviorally-driven sales training, a proprietary tech stack and CRM for tracking campaign performance, and consulting services in operations and leadership development. Kognitive emphasizes measurable ROI, workforce development, and blended in-person and e-commerce sales support.

📋 Description

• User provisioning: Generate credentials and manage access for new users as part of daily onboarding workflows. • Technical troubleshooting: Diagnose and resolve basic issues across the company’s application and end-user devices, primarily remotely. • Database investigation & remediation: Investigate and correct data issues in MariaDB, including querying tables and updating records to resolve discrepancies. • Reporting & automation: Build and maintain Excel reports using PowerQuery and PowerPivot to streamline and automate recurring activities. • Ticket triage & resolution: Manage incoming support requests via JIRA — prioritise, investigate, and close tickets in a timely manner. • Asset management: Track, maintain, and audit company hardware assets. Handle device provisioning, collection, and inventory during periodic office visits.

🎯 Requirements

• Basic SQL skills — comfortable writing SELECT and UPDATE queries • Familiarity with MariaDB or MySQL • Proficiency in Microsoft Excel, including PowerQuery and PowerPivot • Experience with a ticketing system (JIRA or similar) • Ability to travel to the office periodically for hardware tasks • Strong attention to detail and a methodical troubleshooting approach • Clear written communication — essential for async remote work