Senior Manager, Professional Services

🕒 October 7

🗽 New York – Remote

🗽 New York – Remote

💵 $137.9k - $197k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Lead a team of Forward Deployed Engineers and Engagement Managers across Kong's US Professional Services organization • Manage hiring, coaching, career development, and performance management • Own delivery outcomes across the book of business, including go-live dates, technical quality, and customer satisfaction • Staff FDEs and Engagement Managers to engagements based on complexity, scope, and capacity • Serve as senior escalation point on at-risk or high-complexity engagements • Run staffing reviews, at-risk reviews, 1:1s, and status reporting to Professional Services leadership • Partner with Sales, Customer Success, and Solutions Architecture on engagement scoping and handoffs • Set and enforce delivery standards, reusable accelerators, reference architectures, and best practices • Feed customer insights back to Kong Product and Engineering • Lead strategic initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation

🎯 Requirements

• 8+ years in customer-facing engineering, professional services, or platform engineering • 2+ years directly managing a technical, customer-facing team • Track record of delivery leadership in API gateways, API management, integrations, or distributed systems platforms • Experience managing staffing, capacity, and prioritization across concurrent enterprise engagements • Strong Kubernetes and cloud-native infrastructure fluency • Experience with AWS, Azure, or GCP • Experience directing and evaluating automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling • Prior experience in API Management, Open Source, Middleware, SaaS, or Infrastructure software companies is a strong plus • Excellent communication across technical and executive audiences • Strong prioritization and execution across a multi-account portfolio • Enthusiasm for AI, modern infrastructure, and cloud-native technology

🏖️ Benefits

• Equity • Bonus • Health insurance • Dental insurance • Vision insurance • Paid holidays • Paid time off (PTO) • Professional development opportunities and tools • Remote work arrangement