Associate II, Product Operations

🕒 September 14

🇺🇸 United States – Remote

💵 $72.6k - $145.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚡️ Product Operations

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Maintain live, product-specific trackers of open compliance and legal items, including DRIs, status, and upcoming milestones • Triage new features against regulatory requirements ahead of development and ensure sign-off is built into delivery milestones • Coordinate with fraud leads to incorporate fraud controls and risk/velocity rules into feature design • Ensure fraud and client engagement teams have the tooling, admin access, battlecards, and support articles needed for launches • Support incident response for product-related issues and ensure post-incident reviews inform product changes • Maintain product-specific vendor trackers covering status, open actions, contacts, and milestones • Own performance-review cadence with key vendors and track actions to closure • Monitor vendor roadmaps and capabilities and produce periodic opportunity or constraint briefings • Ensure experiments and feature launches have fraud, dispute, client engagement, and commercial KPI metrics available • Interpret fraud, dispute, client engagement, and authorization/decline data to identify emerging issues • Drive follow-through on cross-functional findings, including compliance flags and vendor issues • Scan competitors' feature, pricing, and risk-positioning changes • Monitor regulatory and market developments affecting the Krak roadmap • Identify third-party vendor capabilities that could enable unroadmapped features and flag stack constraints • Work directly with compliance, legal, fraud, client engagement, and external vendors • Report to the Manager, Product Ops - Krak

🎯 Requirements

• Experience in a product operations, strategy, or programme management role in a consumer fintech, payments, or banking business • Strong working knowledge of the regulatory and compliance landscape for consumer financial products in one or more regions • Experience working alongside or within fraud and risk functions • Understanding of how fraud controls interact with product design • Proven ability to manage multiple concurrent workstreams with different stakeholders and cadences • Track record of turning complex operational data into clear, actionable MI for product and leadership teams • Structured thinking and comfort with detail and broader strategic context • Strong communication skills across compliance, risk, engineering, and product • Experience with card issuing programmes, scheme rules, chargeback processes, and fraud typologies (nice to have) • Familiarity with third party banking and payments vendors, including BIN sponsors, scheme processors, and TPP aggregators (nice to have) • Prior experience in a fast-scaling consumer fintech or neobank (nice to have) • Exposure to crypto or digital assets products (nice to have) • Applicants must select the city and country from which they will work • Applicants must state whether they need sponsorship to work in their location

🏖️ Benefits

• Bonus program • Equity program • Wellness allowance • Medical insurance [US Only] • Dental insurance [US Only] • Vision insurance [US Only] • 401(k) [US Only] • Global and diverse work environment • Job-related skills or work-style assessments applied consistently across candidates • Equal opportunity employment